Thank you for visiting our website. We at Devoted Guardians Home Care d/b/a “Devoted Guardians” (referred to as “we”, “us” and “Company” in this policy), respect your concerns about privacy. This privacy policy (“Privacy Policy”) has been developed to better serve those who are concerned with how their “Personally identifiable information (PII)” is being used online by us and explains our practices for information collected via the website, how such information is used, the circumstances under which we disclose such information to third parties and the choices you can make about the way we use and share such information. We also describe the measures we take to protect the security of the information and how you can contact us about our privacy practices.“Personally Identifiable Information” refers to details collected on the Internet about an individual consumer, including an individual’s first and last name, a physical street address, an email address, a telephone number, a Social Security number, or any other information that permits a specific individual to be contacted physically or online. The term extends to details such as a person’s birthday, height, weight, or hair color that are collected online and stored by an operator in a personally identifiable form.

We will process your personal information at all times in accordance with applicable privacy and data protection laws. The purpose of this Privacy Policy is to provide transparency around how we collect information on this website. Please take the time to read and understand this Privacy Policy so you can understand how we use your personal information.

PLEASE READ THIS POLICY CAREFULLY BEFORE SUBMITTING YOUR PERSONAL/BUSINESS INFORMATION THROUGH OUR WEBSITE OR ACCESSING, BROWSING, OR OTHERWISE TRANSACTING OR USING OUR WEBSITE. IF YOU SUBMIT YOUR PERSONAL AND/OR BUSINESS INFORMATION ON OUR WEBSITE, YOUR INFORMATION WILL BE PROCESSED AS PER THE TERMS OF THIS POLICY.

1. OUR COMMITMENT

We are committed to protecting your personal information and ensuring its privacy, accuracy, and security. We handle your personal information in a responsible manner in accordance with Federal Privacy laws. By visiting our website, transacting on our website, and/or giving us your personal information, you agree that your information is collected, stored, used, and disclosed as set out in this Policy.

2. CHILDREN’S PRIVACY

This policy is in accordance with the U.S. Children’s Online Privacy Protection Act (“COPPA”), and outlines our practices in the United States regarding children’s personal information. This Site is not intended for use by children under the age of 13. The Site does not knowingly collect or store personally identifiable information from children under the age of 13. If you have concerns about this Site or its services, if you believe that your child under 13 has gained access to our website without your permission, you may contact us: https://devotedguardians.com/contact-us/

3. WHOSE PERSONAL AND OTHER INFORMATION DO WE COLLECT?

We may collect users’ personal and other business information from a range of sources, including from users itself. Wherever reasonable and practicable, we collect personal and business information from the individual to whom the information relates. Providing personal information about someone other than yourself is prohibited under the law.

4. INFORMATION WE COLLECT ON THIS WEBSITE

When you visit our website, you may be asked to enter your personal details, including user name, email address, and credit card/Debit card details for business billing or another purpose. We collect information about you if you make use of any of the interactive features within our website that rely on a personalized response or if you ask us to respond to a query you have. The information we collect is limited to the details we need to provide the specific service you requested. We do not collect sensitive information, such as your political or religious beliefs, ethnic background, sexual preference, or any other sensitive information. The types of information we collect includes:

• User Name, Contact Number, E-mail, Business Contact Information, Operational hours; and
• Other personal information in the content you provide to us, such as through emails you send us.

A. Information that you voluntarily provide to us: You can visit our website without sharing your name and contact information. In certain places on this website, you may be asked to provide a user name, contact information, and/or email address to use our website features. Opening an account may require information, for example, user ID and password, email address, and contact number. It is your option to provide the information requested. However, if you do not provide details that are essential, it would be impossible to use all of the features and functions of the website and/or to benefit from our services.

B. Information collected automatically: When you visit our website, our information technology systems automatically collect information about the equipment you are using and about your use of our website and services. Examples of the information we collect and analyze include the Internet Protocol (IP) address used to connect your mobile/computer to the Internet, the login name and password for the website if you sign in for access through the website, the email address which you use to communicate with us, and your mobile/computer and connection information (for example, browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform). We may also use browser data such as cookies for fraud prevention and other purposes. We may use software tools to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (for example, scrolling, clicks, and mouse-over), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and for dealing with diagnostic purposes relating to our website. We also use Google Analytics, Google Search Console, and SEMrush to help us understand how our customers use the Site.

Use of Google Analytics

This website uses Google Analytics (including User tracking, as part of the Google Analytics Services), a web analysis service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses cookies, which are text files placed on your computer/phone, to enable website use to be analyzed. The information generated by the cookie concerning your use of this website (including your IP address) is sent to a Google server in the USA, where it is saved. Google will use this information to analyze your use of the website, to compile reports on website activities for the website operators, and to provide services associated with the use of the website and the internet. Google may also send this information to third parties where this is required by law or insofar as third parties process the data on behalf of Google. Google will under no circumstances link your IP address to other data from Google. Although you can adjust your browser software to prevent the installation of the cookies, we would point out that if you do so, you might not be able to make full use of all the functions offered by this website. In using this website, you agree to the data about you collected by Google being processed as described above and for the above-mentioned purpose. — You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

C. Other information we might receive: We may also receive personal information about you from third parties, including such as a social networking site (“SNS”), like Facebook, Twitter etc. By accessing the website through a social networking site, you are authorizing us to collect, store, and use, in accordance with this Privacy Policy, any and all information that you agreed the social networking site could provide to us.

5. HOW WE USE THIS INFORMATION

We may use the information described above to:

1. send you quotes, promotional materials, newsletters, and other communications;
2. create and manage your account;
3. Serve you relevant offers and ads;
4. respond to your inquiries;
5. perform data analyses (including market and consumer research, economic impact analyses, demographic analyses, and aggregation of personal information);
6. operate, evaluate, and improve our business;
7. protect against, identify, and prevent fraud, copyright infringement, unauthorized use and distribution of protected content, and other criminal activity; and
8. Comply with and enforce applicable legal requirements, relevant industry standards, and our policies, including our Terms & Conditions.

We also may use the information in other ways for which we provide specific notice at the time of collection.

6. ADVERTISING

We may work with online advertising companies to provide you with advertising which is tailored to your interests. These ads may be seen on our website. These ads may be based on information gathered as you browsed our website or based on your transactions with us. Our advertising partners collect information using cookies, web beacons, and other technologies which do not identify you personally.

7. WHAT ARE COOKIES?

Cookies are small text files sent to your browser and stored by your browser on your computer or another device by the websites that you visit, or by certain emails that you open. Cookies allow our websites to “remember you” when you return and allow us to deliver relevant page to you on our websites. Cookies save data such as your IP address or MAC address, the city associated with your IP or MAC address, the date and time you visited our website, pages or posts you viewed, the URL of the website you viewed before visiting our website and the type of browser you use.

8. WHAT ARE THE DIFFERENT TYPES OF COOKIES?

Our website uses the following types of cookies:

1. Strictly necessary cookies: These cookies are essential to enable you to move around the website and use its features.  These are known as “First Party” cookies.  Without these cookies, services like enabling appropriate content based on your type of device cannot be provided.
2. Functionality cookies: These cookies allow our website to remember your choices and provide enhanced, more personal features. The information these cookies collect may be removed and they cannot track your activity on the other website.An HTTP Cookie cannot be used to get data from your hard drive, get your email address or steal sensitive information about your person. We believe cookies to be harmless and will eventually benefit everyone (end users, as well as site builders) from the World Wide Web Consortium: “Cookies cannot be used to steal information about you or your computer system.” By using this website, you consent to us deploying cookies as described above.

9. HOW WE USE COOKIES TECHNOLOGY

We use cookies and similar technologies to:

• Support the functioning of our websites;
• Enhance your experience on our websites by remembering your preferences (including recent searches);
• Understand how our websites are functioning and inform improvements to our websites and services; and
• Gather data that helps us to deliver information relevant to your interests.

10 HOW TO MANAGE COOKIES

You can manage cookies on your computer or device through your browser settings. Please refer to your browser’s “help” section for more information on how to delete saved cookies and allow or block cookies.

11. PAYMENT PROCESSING PARTNER AND LEGAL DISCLOSURE

We may share your information with third-party service providers (for example: Paybiotic) for processing payments made by credit or debit card in connection with transactions with us. We may disclose your information to our business partners if we have a good faith belief that the disclosure is required by law, is required in order to enforce the Terms and Conditions, or is necessary to detect, prevent or address fraud or security issues or to prevent harm to Company or others.

12. COMMUNICATIONS

We may use your Personal Information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any or all, of these communications from us by following the unsubscribe instructions provided in any email we send.

13. ACCESS

You may request access to the information we hold about you by contacting us. We will respond to your request within a reasonable time. We will provide you with access to the information we hold about you unless otherwise permitted or required by law. If we deny you access to the information, we will notify you of the basis for the denial unless an exception applies.

14. CORRECTION

If you believe that personal information we hold about you is incorrect, incomplete or not current, you can update it through your account or may request that we update/ delete or correct your information by contacting us.

15. SECURITY

Our Website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our website as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) or higher technology. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of their personal information. All transactions are processed through Paybiotic and are not stored or processed on our servers.

16. LINKS TO OTHER WEBSITES

Our Site may provide links to other websites for your convenience and information. These websites and apps may operate independently from us. Linked sites and apps may have their own privacy notices or policies, which we strongly suggest you to review. To the extent any linked websites are not owned or controlled by us, we are not responsible for their content, any use of the websites or apps, or the privacy practices of the websites.

17. DATA TRANSFERS

Sometimes, we transfer information to third-party contractors, including persons in other State or countries assisting us in operating our website. By giving us your personal information, you consent to such disclosures. Where we transfer information to persons in another State or Country, we believe that the recipients of such information are subject to a law, binding scheme or contract which effectively upholds principles for fair handling of the information that are similar in all material respects to international laws. We will protect that information as described in this Privacy Policy and will comply with applicable legal requirements providing adequate protection for the transfer of personal information to recipients in other State or countries other than the one in which you provided the information.

18. CONTENT PROTECTION

We are committed to ensuring your personal information is kept secure and confidential and not kept for longer than is necessary. From time to time we may ask other members of our group, or third-party service providers, to help us manage our information technology systems. Some of these systems may be located in outside the State of your residence. We will only transfer your information to a third party service provider where we are satisfied that adequate levels of protection are in place to protect the integrity and security of any information being processed and compliance with applicable privacy and data protection laws.

Publicly Posted Information: We are not responsible for the PII you choose to submit and make publicly available on the website through Blog, or any other Public Forum.

19. COMPLAINTS

If you have a complaint in relation to the collection, storage, use or disclosure of your personal information, please get in touch with us.

20. YOUR RIGHTS

As a user, you have a number of rights. If you would like to exercise any of these rights, please get in touch with us. You have:

1. The right to access, modify, or correct any of the personal information;
2. The right to request – request the deletion of any of the personal information collected by us; and
3. The right to obtain the personal information collected by us to transfer it to another party, or ask us to do so on your behalf.

21. USE OF INFORMATION OUTSIDE YOUR COUNTRY OF RESIDENCE

At this time, some or all of the data in the service is stored and processed in the State of California, United State on Cloudfare servers. Your use of the website represents your consent and agreement to these practices.

22. CHANGES TO THIS POLICY

We reserve the right to revise this policy or any part of it from time to time. Please review this policy periodically for changes.

23. CONTACT US [FOR NOTICE AND OTHER COMMUNICATIONS]